Storm-damaged trees: a safety-first checklist.
What to do when a tree or branch has moved, fallen or reached the electricity network.
1. Keep people away
Move people and pets away from the damaged tree. Do not stand beneath hanging branches or approach timber that is split, suspended or under tension.
Call 000 if someone is in immediate danger.
2. Treat powerlines as live
Do not touch a tree, branch, fence or vehicle that may be in contact with the electricity network.
Ausgrid says to stay at least eight metres, or two car lengths, from fallen powerlines. Call Ausgrid on 13 13 88 (opens in new tab) to report the hazard.
3. Describe what has happened
When it is safe, note what moved or fell, what it is affecting and whether people can enter or leave the property safely. Mention a blocked driveway, damage to a building or any suspected powerline contact.
Take photographs only from a safe position. Wide views can help explain the surroundings; closer images are not worth entering the hazard area.
4. Call the tree service
Use the 24-hour phone line for an urgent tree enquiry. The initial call helps the team understand the hazard and what other service may need to make the area safe first.
Availability and the appropriate response depend on the conditions at the time. Do not enter the area while waiting.
5. Check the council process
Keep any safe photographs and notes about the incident. Council emergency provisions and evidence requirements vary, so check the current process as soon as it is safe.
For insurance, contact your insurer directly and follow the policy’s evidence and approval instructions. Do not assume the tree-work scope includes claim management or coverage advice.
Frequently asked
Quick answers about this topic.
Should I move a fallen branch myself?
Do not approach a branch that is hung up, under tension, near powerlines or too large to move safely. Keep the area clear and call the appropriate service.
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Written by
John's Tree Services North Shore
Business team
- Established 1982
- Certificate III evidence
These practical guides are maintained by John's Tree Services North Shore. Property-specific council, safety and work requirements should always be checked before action is taken.
