Storm-damaged trees: a safety-first checklist.

1. Keep people away

Move people and pets away from the damaged tree. Do not stand beneath hanging branches or approach timber that is split, suspended or under tension.

Call 000 if someone is in immediate danger.

2. Treat powerlines as live

Do not touch a tree, branch, fence or vehicle that may be in contact with the electricity network.

Ausgrid says to stay at least eight metres, or two car lengths, from fallen powerlines. Call Ausgrid on 13 13 88 (opens in new tab) to report the hazard.

3. Describe what has happened

When it is safe, note what moved or fell, what it is affecting and whether people can enter or leave the property safely. Mention a blocked driveway, damage to a building or any suspected powerline contact.

Take photos only from a safe position. Wide views can help explain the area; closer images are not worth entering the hazard zone.

4. Call the tree service

Call 0414 355 510 at any time for an urgent tree enquiry. Tell us the address, what has moved, what it is affecting and whether the property can be entered safely.

The next step depends on the location, weather, safe access and demand after the storm. Calling at any time does not promise immediate attendance. Do not enter the area while waiting.

5. Check the council process

Keep any photographs taken from a safe position and notes about what happened. Council emergency rules vary, so check the current process as soon as it is safe.

For an insurance claim, contact your insurer directly and follow its instructions. Tree work and insurance claim advice are separate matters.