Terms & Conditions

These Terms and Conditions constitute a legally binding agreement made between you and JOHN'S TREE SERVICES NORTH SHORE ('we', 'us', or 'our'), concerning your access to and use of our arboricultural services and website.

Last updated: 2 April 2025

We provide professional tree services including but not limited to:

• Tree pruning and trimming
• Tree removal and stump grinding
• Tree health assessments
• Emergency storm damage cleanup
• Hedge maintenance
• Arborist reports and council applications
• Land clearing services

All services are subject to availability and we reserve the right to refuse service to anyone for any reason at any time.

3.1. All quotes provided are:

• Valid for 30 days from the date of issue
• Subject to site inspection and assessment
• Inclusive of GST unless otherwise stated
• Subject to change if the scope of work changes
• Based on the condition of trees at the time of inspection

3.2. Additional charges may apply for:

• Difficult access or hazardous conditions
• Additional work requested during service
• Emergency or after-hours services
• Additional material removal or green waste disposal
• Use of specialised equipment (e.g., crane or elevated work platform)
• Council application fees or permit costs

4.1. Booking Confirmation:

• A booking is confirmed upon receipt of your acceptance of our quote
• We require a minimum of 48 hours notice for standard bookings
• Emergency services are available subject to team availability
• Council permits (where required) must be obtained before work commences

4.2. Cancellation Policy:

• 24 hours notice is required for cancellation
• Late cancellations may incur a fee of up to 25% of the quoted price
• Weather-related cancellations will be rescheduled at no additional cost
• We reserve the right to reschedule appointments due to unforeseen circumstances

We maintain comprehensive insurance coverage including:

• Public Liability Insurance
• Professional Indemnity Insurance
• Workers Compensation Insurance

While we take all reasonable care, we are not liable for any damage that occurs as a result of:

• Pre-existing property conditions
• Underground services not identified by the client
• Natural tree regrowth or environmental factors beyond our control
• Structural issues not visible during initial inspection
• Root systems that may affect structures or utilities after tree removal

We maintain strict compliance with Work Health and Safety regulations. Our team reserves the right to:

• Cease work if unsafe conditions arise
• Require clear access to work areas
• Implement safety zones around work areas
• Refuse work that compromises safety standards
• Postpone work due to adverse weather conditions
• Use appropriate personal protective equipment (PPE) at all times

All our work comes with:

• 30-day satisfaction guarantee on workmanship
• Compliance with Australian Standards for Pruning of Amenity Trees (AS 4373)
• Certified arborists performing or supervising all work

Please note that we cannot guarantee:

• The health or survival of trees affected by pre-existing conditions
• Complete elimination of nuisance issues (e.g., leaves, seeds, wildlife)
• Prevention of natural occurrences such as tree disease or storm damage